Refund

After thoroughly reviewing our return policy, please don't hesitate to reach out to us through our contact page if you have any inquiries.

Upon receiving your product, you have a 30-day window to return it at your own expense, with no additional restocking fees applied. Please refer to the conditions outlined below for more information:

Cancellation of an Order - Change of Opinion:

Kindly note that order cancellations are only possible within 24 hours of the purchase time. Any cancellation request made beyond this time frame cannot be accommodated, as the order would have already been processed and fulfilled.

The Product Never Arrived:

In the event that your product has not been delivered within 15 days, please get in touch with us. Although our estimated delivery time is typically between 7 and 10 days (excluding product preparation and shipping time, which can take 1 to 5 days), please allow for extra time, up to a maximum of 25 days, as certain factors outside of our influence (such as inclement weather, mail delays, and customs) can potentially cause delivery delays.

If your order has not been received after 25 days, we will promptly issue a full refund.

Damaged on Arrival:

In the event that your product arrives damaged, kindly take photos and videos of the damage and send them to our customer support team at support@snikou.com. Once our team verifies and confirms the case, you will be presented with two options: a replacement product or a full refund.

Defective or Broken Manufacturer After Use:

You have a period of 30 days after receiving your product to report any issues. If, within this timeframe, the product arrives damaged or malfunctions, you may return it to us at your own cost for a refund or receive store credit for the same amount, which can be used to reorder a new product.

Buyer's Remorse:

At SNIKOU, we want you to be completely satisfied with your sneaker and slipper purchases. If you experience buyer's remorse, you can return your unworn items in their original condition within 30 days from the date of delivery. Simply contact our customer support at support@snikou.com, and we'll guide you through the return process. Your satisfaction is our priority, and we're here to make it easy for you.

Exchange:

You may exchange your product within 30 days from the date of delivery, provided that the product remains unused and in its original packaging. Please note that you will be responsible for covering the cost of shipping the product back to us. For further guidance on the exchange procedure, please contact our support department at support@snikou.com.

Wrong Product:

In the event that you receive an incorrect product, you may return it to us within 30 days, and we will cover the cost of shipping. Upon receipt of the product, we will issue a full refund to you.

HOW TO REQUEST A RETURN?

Should you find our product unsatisfactory, you may reach out to us within 30 days from the date of delivery to initiate the return process. For further guidance on how to proceed, please contact our customer support team at support@snikou.com.

If we approve your return, you'll receive instructions on how to deliver your item as well as a return shipping label. Items sent back to us without a return authorization number will not be accepted.Once your item is received at our warehouse then you can expect the refund or credit to your original form of payment within 5 business days.