Can I change my billing or shipping information?
After placing an order, it is recommended that you do not modify the billing or shipping address information. If you need to make any changes, please notify our Customer Service Department at support@snikou.com promptly during the order processing stage and provide details of your request.
If your package has not yet been dispatched, we will be able to accommodate your request to ship to a different address. However, if your package has already been shipped, we regret to inform you that the shipping information cannot be changed while the package is in transit.
What are your payment options?
We accept VISA, Mastercard, American Express, Paypal.
How do I know if my payment has been received?
After we receive your payment, we will notify you via email about your order. You may also monitor your order's progress by logging into your customer account on www.snikou.com. If we have received your payment, the order status will display as "Processing".
How can i find out how much for shipping charges?
To learn more about shipping fees, please refer to our shipping policy page.
Do you provide an invoice?
Certainly. After we have received your order and the payment has been processed, we will send the invoice to you via email.
How can i track my shipment?
After we dispatch your order, you can expect to receive a shipment confirmation number via email within 24-48 hours. This will allow you to track the status of your order.
How do I know if my order has been shipped?
Upon shipment of your order, we will send you a confirmation email containing a tracking number.
*If you’ve just received a shipment notification, please note that it may take 1-3 business days for the courier's system to update the tracking information.
Where is my confirmation email?
If you have any queries regarding your order, please feel free to reach out to our support department at support@snikou.com. They will be pleased to assist you. Our team typically responds to most emails within one business day.
If i would like to make a gift purchase. Can you send my purchase to a different address ?
Certainly, we are able to send your order to a different address.